Privacy Policy

Well Health Trade International (“we”, “us”, or “our”) operates this website and online store. We sell health supplements and related products to customers in Bangladesh and provide customer support through phone, email, WhatsApp, and our contact forms.

We may collect the following information when you use our services:

• Name, email address, phone number, and delivery address
• Order details, payment method preference, and communication history
• Account details if you register (including profile preferences)
• Messages you send through our contact forms or support channels
• Basic technical data such as browser type, device information, and pages visited (for security and site improvement)

We use your information to:

• Process and deliver orders, including shipping and payment confirmation
• Respond to enquiries, complaints, and product support requests
• Manage your customer account, wishlist, and order history
• Send important service updates related to your orders
• Improve our website, product experience, and customer care (in anonymised or aggregated form where possible)
• Comply with legal and regulatory obligations in Bangladesh

We do not sell your personal data. We may share limited information with trusted partners who help us operate — such as payment gateways (e.g. SSLCommerz / bKash), courier partners, email/SMS providers, and hosting services — only as needed to fulfil your order or support request. These partners are expected to protect your data and use it only for the agreed purpose.

Our site may use cookies or local storage to keep you signed in, remember cart and wishlist items, and improve site performance. You can control cookies through your browser settings; some features may not work fully if cookies are disabled.

We keep personal information only as long as needed for orders, support, legal compliance, and legitimate business records. We use reasonable technical and organisational safeguards to protect your data. No online transmission is completely secure, but we work continuously to reduce risk.

You may request access to, correction of, or deletion of your personal information where applicable, subject to legal and operational requirements (for example, we may retain order records). To make a request, contact us at info@wellhealthtradeinternational.com or via our Contact page.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of our website after updates means you acknowledge the revised policy.